1.
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How to get to The Travelers' Lounge? |
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Our lounges are located at the restricted area
of Departures Level, which is one level above the Arrivals /
Transfer Level.
By presenting your boarding pass, you are able to reach Departures
Level by an escalator after a security checkpoint.
For easy reference,please
click here and download our map |
2. |
Can I go to The Travelers' Lounge without
a boarding pass? |
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No, you will not be able to go to Departures Level
(restricted area) without a boarding pass.
When you arrive Hong Kong, you will be arriving the Arrivals
/ Transfer Level and can get your boarding pass at your
airline counter. However, most airlines can only issue
same-day boarding pass. If your flight is on the next
day and you would like to use our service, please check
with your airline before leaving your country for your
ongoing boarding pass. |
3. |
Can I just walk in and use the services? |
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For Day Stay Package, booking is accepted but you
can also walk in and pay for the service on-site. Space is
usually available under normal circumstances.
Payment can be made by cash, EPS, VISA card, Master card,
Diners card and American Express card.
However, for other Private Resting Area Package, due to
limited Private Resting Area space, advance booking is highly recommended.
Please
click here for on-line booking
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4. |
Can your staff go and pick up my child / elderly
from the gate and take them to the lounge? |
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Our Meet & Greet Service is what you need. You
can book the service on-line and our staff will go to the
gate with a paging board and take the guest to our lounge.
Please
click here for more information
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5. |
Is there any place to store luggage? |
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We have a luggage area in our lounge right next to
the reception counter. When your luggage is put on our
luggage rack, we will attach a luggage tag to it and
the stub of the luggage tag will be given to you. By
presenting the stub, you are able to collect your luggage
afterwards.
*Please note that Plaza Premium
Lounge does not hold any responsibility of the safety
your luggage.
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6. |
Is there any locker facility? |
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We do not provide locker facility. However, Hong Kong International
Airport provides locker facility in Arrivals Hall.
Please
click here for more information
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