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The Travelers' Lounge

1.
Is booking necessary?

For Day Stay Package, booking is accepted but you can also walk in and pay for the service on-site. Space is usually available under normal circumstances.
Payment can be made by cash, EPS, VISA card, Master card, Diners card and American Express card.
However, for Private Resting Area Package, due to limited Private Resting Area space, advance booking is highly recommended.
Please click here for on-line booking
2.
 Upon admission to the lounge, can I go out and come back again?
Yes. Please approach our reception counter for sticker for easy identification.

Plaza Shower & Relaxation Lounge

1.
What will be provided for a shower?

Towel, bath gel, hair dryer and hair-styling gel will be provided. In our Shower Lounge, there are two areas (one for ladies and one for men) for drying hairs and make-up.
2.
 How much does it cost for a shower?

Only USD20 / HKD150.
3.
 Are shower rooms for ladies separated from those for men?

Each shower room comes with a changing area which means you are able to change your clothes in an enclosed area before leaving the shower room.
Please click here for photo

General

1.
How to get to The Travelers' Lounge?
Our lounges are located at the restricted area of Departures Level, which is one level above the Arrivals / Transfer Level.
By presenting your boarding pass, you are able to reach Departures Level by an escalator after a security checkpoint.
For easy reference,please click here and download our map
2.
 Can I go to The Travelers' Lounge without a boarding pass?
No, you will not be able to go to Departures Level (restricted area) without a boarding pass.
When you arrive Hong Kong, you will be arriving the Arrivals / Transfer Level and can get your boarding pass at your airline counter. However, most airlines can only issue same-day boarding pass. If your flight is on the next day and you would like to use our service, please check with your airline before leaving your country for your ongoing boarding pass.

3.
 Can I just walk in and use the services?

For Day Stay Package, booking is accepted but you can also walk in and pay for the service on-site. Space is usually available under normal circumstances.
Payment can be made by cash, EPS, VISA card, Master card, Diners card and American Express card.
However, for other Private Resting Area Package, due to limited Private Resting Area space, advance booking is highly recommended.
Please click here for on-line booking
4.
 Can your staff go and pick up my child / elderly from the gate and take them to the lounge?

Our Meet & Greet Service is what you need. You can book the service on-line and our staff will go to the gate with a paging board and take the guest to our lounge.
Please click here for more information
5.
 Is there any place to store luggage?

We have a luggage area in our lounge right next to the reception counter. When your luggage is put on our luggage rack, we will attach a luggage tag to it and the stub of the luggage tag will be given to you. By presenting the stub, you are able to collect your luggage afterwards.
*Please note that Plaza Premium Lounge does not hold any responsibility of the safety your luggage.
6.
 Is there any locker facility?

We do not provide locker facility. However, Hong Kong International Airport provides locker facility in Arrivals Hall.
Please click here for more information

Bookings

1.
 Is there any refund if I cancel the booking?

Please click here for cancellation policy



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